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Chủ Nhật, Ngày 21/03/2021, 15:00
Guides to Digital transformation- Part 15: How is digital transformation in the operation of State agencies?
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21/03/2021

​PORTAL - Each state agency, organization should have a strategy and action plan for the development of digital government and digital authorities. 

Summary

What is architecture, what is architectural framework?

How to deploy infrastructure?

How to use the platforms?

How to share data?

How to provide service?

How to set up an organization and apparatus for the development of digital government?

How to manage risks when developing digital government?

 

The strategy for the development of digital government is based on current e-government status, the world's digital government development trend, and the socio-economic development strategy. The content of a digital government development strategy must define the vision, goals and solutions for digital government development in the long term, usually in five-year periods; must show the difference between development of digital government and e-government. The strategy for the development of digital government is the guideline for building the action plans of the digital government development.

The action plan for the development of digital government is the concretization of digital government development strategy into tasks and projects, clearly defining the responsibilities, timing and resources for implementation. The action plan for the development of digital government is formulated and implemented in sync with the socio-economic development plans.

What is architecture, what is architectural framework?

Architecture is an overall picture, depicting the components and relationships of e-government and digital government. The architecture is like a "map", which helps relevant people to locate, visualize what has been done and what has to do, help to connect, link, avoid duplication. And architecture framework is the guide from which to build architecture.

How to deploy infrastructure?

Infrastructure for digital government is built on the model of harmonious combination between centralization and decentralization, between the central and local levels. The general orientation is to maximize and centralize shared infrastructures using the same national scale; minimizing the construction of private-use infrastructure in ministries, branches and localities; applying effectively cloud computing to connect, share infrastructure, platforms and services.

Currently, each state agency or organization often invests itself in a data center or a server room to serve its operations, leading to fragmentation, waste, insecurity and security due to shortage of personnel. State agencies and organizations need to convert to using cloud computing services provided by professional enterprises.

How to use the platforms?

Development of e-government is mainly based on information system. Development of digital government is mainly based on platforms. When investing in an information system, a state agency usually takes from 1 year to several years, it needs a professional team to operate and manage. When using platforms, a state agency usually only takes a few weeks to set up configuration and manual, do not need a professional team to operate, manage, because the business provides platform services shall do this. Using platforms also solves the problem of sharing data easily.

How to share data?

Data value will be increased when shared. Data sharing is a prerequisite for providing digital services, simplifying processes, changing the organization model, and how services are provided. Data sharing is the basis for developing creative and innovative services based on data, including open data of state agency. Data sharing is to create data flow that stimulates the material flow.

Data sharing between state agencies is implemented to meet the possibility of providing digital services to people on the principle that people only need to provide information once to a state agency; Implementing data sharing of state agencies for the society (open data) to develop socio-economic services.

Data sharing between state agencies is done through digital platforms. Each Ministry, branch and locality has its own Local Government Service Platform (LGSP) to integrate and share data among information systems, internal databases, at the same time being the focal point to connect with other ministries, branches and localities through the National Data Exchange Platform (NDXP). The data opening of state agencies is done through the National Data Portal data.gov.vn.

How to provide service?

Level-1 online public service: is a service that ensures full provision of information on administrative procedures and relevant documents that regulates on administrative procedures.

Level-2 online public service: is the level 1 online public service and allows users to download text forms and declare to complete their profiles as required. Completed documents shall be sent directly or by post to service-providing agencies or organizations.

Level-3 online public service: is the level 2 online public service and allows users to fill out and submit online documents to service-providing agencies or organizations. Transactions in the process of processing documents and providing services are done on the network environment. Payment of fees (if any) and receiving results are done directly at the service-providing agency or organization.

Level-4 online public service: is the level 3 online public service and allows users to pay fees (if any) online. The return of results can be made online, sent in person or by post to the user.

How to set up an organization and apparatus for the development of digital government?

The organization and apparatus of state management for digital government development have been step by step consolidated and synchronized from the central to local levels.

The National Committee on E-Government is allowed to expand its functions and tasks to direct more contents on digital transformation, digital economy and smart cities; Steering Committee on E-government and E-authority Steering Committee of Ministries, branches and localities are allowed to expand their respective functions and tasks.

The Ministry of Information and Communications plays a leading role in the national's digital transformation, comprising of three pillars that are digital government, digital economy and digital society. The units responsible for information technology of Ministries, ministerial-level agencies, Government-attached agencies, departments of information and communications have gradually been consolidated their functions, tasks and organizational structure to advise, organize the strong implementation of digital transformation in Ministries, branches and localities.

Vietnamese digital technology enterprises own core technologies of the Digital Government; accelerate the synchronous construction progress of digital government services based on digital platforms.

How to manage risks when developing digital government?

Mastering the safety product ecosystem and network security; mastering the core technologies. Using Make in Vietnam platforms to keep data of Vietnamese users in Vietnam.

Next part - How is digital transformation in each sector or field?

Source: Authority of Information Technology Application - Ministry of Information and Communications 

Reported by Mai Xuan - Translated by Nguyen Trang​

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