The PAPI is a tool for citizens to participate in monitoring the effectiveness of the government in policy implementation at the local level. PAPI measures eight dimensions: participation at local levels; transparency in local decision-making; vertical accountability; control of corruption in the public sector; public administrative procedures; public service delivery; environmental governance; and e-governance.
According to the results announced at the conference to announce the Viet Nam Provincial Governance and Public Administration Performance Index (PAPI) 2021, which took place on the morning of May 10 in Hanoi, Binh Duong reached 47.178 out of 80 points, ranking 2nd out of 63 provinces and cities nationwide.
This result exceeds expectations and is a recognition and encouragement from the people for the political system's efforts, particularly during the fourth COVID-19 epidemic in 2021 at the competent authority. PAPI index- It is very important not only to collect timely information about what is happening in governance and public administration in general but also to pay attention to what people are experiencing when using the services of the State administration. This not only provides objective information about people's experiences and relationships with local government agencies but also serves as a tool to assess the actual effectiveness of different levels of government by facilitating people's performance of their obligations and rights.
The delegation of
Dong Nai province visits and learns about the Binh Duong Smart Operations
Monitoring Center
Going into the analysis of the component indexes, it can be seen that all 8 PAPI content indexes for Binh Duong have increased points compared to 2020. Of which, seven dimensions are ranked in the highest score group, and one content area is in the high average score group. This result shows that Binh Duong has determined the right direction, overcome the bottlenecks existing in the past years, and made a significant improvement in the operation of the government towards the administration serving the people.
For the grassroots people participation index, Binh Duong ranked in the highest score group and ranked second in terms of increase in points (after Binh Thuan province). Actively and proactively participating in the political, economic, and social life of the country is a constitutional right of all Vietnamese, especially those aged 18 and over, so that people can take full advantage of their ownership and contribute to improving the efficiency of the implementation of policies and laws in their locality. Over the past time, local governments have innovated in the way policies are implemented, as well as being more open and transparent, implementing better accountability, and responding to increasing demands from the citizens, thereby mobilizing the broad participation of the people, especially the voluntary participation of the people, in the works that the State and the people do together.
Results of assessment
of the Binh Duong’s PAPI Index 2021
In the transparent component index, in 2021, the province ranks first among 63 provinces in this component index (in the two years of 2019 and 2020, Binh Duong has the largest decrease). With the determination to create positive and effective changes in information disclosure and transparency, meeting people's "right to know" about policies directly related to their lives and livelihoods, the authorities diversify forms of information disclosure in 4 contents: access to information; publicly and transparently the list of poor households; publicity and transparency of commune budget; and publicly and transparently the land use plan and land price list in the locality. Special emphasis on content to ensure easier access and timely provision of useful and reliable information to the people; strictly enforce regulations on the publication of land use master plans and plans, ensuring timely updating of compensation price brackets based on market and public opinion.
In 2021, Binh Duong was also the first province out of 63 cities in this accountability component index. This index consists of three components: the extent and effectiveness of interaction with local authorities; the response to complaints, denunciations, and questions from the public; and access to judicial services. In order to improve accountability to the people, localities have carried out many people-to-people contacts (besides periodic contacts) to grasp and solve many pressing issues of the people earlier, improving public awareness and the trust and confidence of the people in the mechanism of receiving complaints and denunciations from the authorities at all levels.
The remaining component index contents also had a remarkable increase in scores and were evaluated better by the people compared to 2020.
Efforts to retain achievements
The People's Committee of Binh Duong Province has set out a plan to maintain PAPI results in 2022 and the following years with the expectation of creating a comprehensive "reform" and constantly improving the quality of governance, governance, and management. Public administration of the government apparatus at all levels, especially at the grassroots level, contributes to building a transparent, integrity-driven, effective, efficient, professional, unified administration, improving service quality, and improving the prestige of the government at all levels among the people.
The Provincial
National Assembly Delegation surveys the satisfaction of people when they come
to proceed administrative procedures at the Provincial Public Administration
Center
The plan specifies the roles and responsibilities of the Party committees and authorities at all levels in contacting and having a dialogue with the people, listening to the people's thoughts and aspirations, and having a method of sharing information suitable to the characteristics of each population group. Create favorable conditions for people to approach, exchange, and promptly and effectively respond to difficulties and problems in people's activities and lives. In the coming time, the province will continue to implement synchronous solutions to improve the quality of people's living environment towards sustainable development, improve the quality of essential grassroots public services such as the public sector and education, and improve basic infrastructure to meet the requirements of improving people's quality of life, such as electricity, clean water, traffic, security, and order. At the same time, make more efforts in the e-administration sector; support people to access and fulfill their responsibility to respond to people's feedback and recommendations through the provincial web portal.
Volunteer youth force
supports people to apply online at the Provincial Public Administration Center
The PAPI index is the only indicator that measures people's perceptions of the effectiveness and quality of policy implementation and public service delivery by local governments. Many content and composition indexes of PAPI depend a lot on the level of interaction of the government with the people. In which the role of people working directly in the neighborhood, such as Hamlet, as grassroots officials is critical. All policies and guidelines of the government must be communicated to the people through the grassroots, neighborhoods, and hamlets. On the other hand, in order for people to pay more attention to and participate in government activities and to feel good about the effectiveness of the government's operations, it is necessary to focus on improving the service quality of the local government, the performance of the Executive Board, and mass organizations in the quarter and hamlet.
People come to
proceed administrative procedures at the Public Administration Service Center
of Thu Dau Mot City
Mr. Vo Van Minh, Deputy Secretary of the Provincial Party Committee and Chairman of the Provincial People's Committee, requested all levels and sectors maintain the results of the PAPI index in 2021, but not to focus on the rankings but to ensure factual accuracy and strive to improve the component indexes to better meet the needs of serving people and businesses. Through the evaluation criteria, all levels and sectors determine the priority issues to be solved in the immediate, medium, and long term; assign specific tasks to relevant units; and innovate the way to serve the people. In low-scoring content, sectors and levels need to define specific tasks for implementation coordination. Continue to pay attention to administrative reform, improve the quality of public service delivery, and foster the proper service attitude of cadres and civil servants, especially in administrative procedures at the grassroots level that are directly related to the people, such as land, licensing, construction, etc.
In the period from 2016 to 2020, the PAPI index results of Binh Duong province were not appreciated; even after a few years, the results of the province's PAPI index were among the lowest in the country. However, the outstanding promotion in 2021 shows that Binh Duong has cleared the bottleneck, found the answer to the problem of improving the PAPI Index, and contributed to building a professional, modern administration for the sake of the people.
| From
the results of the publication of Viet Nam's PAPI index in 2021, it can be seen
that in 2021, Binh Duong province has succeeded in disease control, promptly
implementing many care activities for the affected people. Since then, people
have paid more attention to, grasped and participated in the implementation of
local guidelines and policies, and many resources have been focused on the
grassroots health system, which has contributed to improving the internal
health index. content on "providing public services". The rate of
Binh Duong people accessing the National Online Public Service Portal to learn
about administrative procedures is among the highest in the country. However,
the province also frankly admits that the work of legal propaganda and
education has not been as effective as practical requirements. On the one hand,
due to many legal regulations and complicated administrative procedures, it is
difficult for people to receive when communicating, and on the other hand, a
part of the people lacks interest and legal awareness is still limited.
Therefore, one of the top priority tasks of the province is to continue
promoting the propaganda, publicity and transparency of the content of the PAPI
index survey to organizations, individuals and people for people to participate
in. The survey participants answered the content of the questionnaire in
accordance with the actual situation of the province. On the other hand,
maintaining and developing channels of interaction between the government and
the people, applying technology to attract the participation of all classes of
people in the decision-making of governments at all levels. Mr.
Nguyen Van Loc - Member of the Standing Committee of the Provincial Party
Committee, Head of the Provincial Party Committee's Mass Mobilization
Department, Chairman of the Provincial Fatherland Front Committee, said: with
its role, the Fatherland Front at all levels continues to strengthen its role.
supervise the society, promptly grasp the people's thoughts and legitimate
aspirations to reflect and propose to the authorities at all levels in order to
enhance the interaction between the government and the people, at the same
time, propagate and mobilize mobilize people to participate in the
implementation of the Party's guidelines and guidelines, and the State's
policies and laws. Over the past time, the Fatherland Front has actively
coordinated with the authorities and member organizations of the same level to
well organize the implementation of the Ordinance on Democracy in communes,
wards and townships, especially in publicity, transparency and consultation.
People's opinions on the local socio-economic development guidelines and tasks.
.. |
Yen Nhi
Translated by Nguyen Dong