​Following the direction of the Provincial People's Committee, the DOIC has expanded the channel to receive Covid-19-related reflections from organizations and individuals and receive urgent emergency calls (115) in the province via Call center 1022. The contents received and processed by Call Center 1022 include: Reflections on compliance with regulations in Covid-19 prevention and control, local people's difficulties; regimes and policies for Covid-19-related people in the area; suggestions and proposals for effective and practical solutions on pandemic prevention and control for the locality; advice on how to prevent and control the pandemic for people. All personal information of the reflectors is kept confidential in order to prevent acts of infringing upon the legitimate rights and interests of the information provider.

According to statistics of the DOIC, from July 26 to August 03, the Call center 1022 received 6,249 calls (of which, 5,457 calls were directly answered by 1022, 791 calls were prepared and transferred to functional branches for answers); 1,055 messages via Zalo; 73 reflections via the Web-based reception system; 98 reflections via Email and 56 reflections via App 1022-Binh Duong. The reflections transferred to functional branches and localities were answered at a rate of about 64%.

Mr. Le Tuan Anh - Director of the DOIC shared, since Binh Duong implemented social distancing in accordance with Directive 16 across the province, every day, Call Center 1022 receives hundreds of Covid-19-related calls from organizations and individuals. Although the number of personnel on duty at the Call Center has increased many times, it has not yet responded compared to the number of calls from people's requests and reflections, leading to many calls not being able to meet the Call Center staff due to the appearance of a lot of one-ring or harassing calls. In addition, there are individuals who report false information that affects the province's pandemic prevention and control.

In order for Call Center 1022 to better serve the reception of information and reflections, as a channel to connect the authorities with people in the province, in the coming time, the DOIC will strengthen applications and technologies to create data to help the operation smoothly, quickly and accurately, analyze and make timely predictions. Strengthening additional force on Call Center; force of doctors to participate in professional consultation and reassure people, helping to determine the level, condition, and self-care at home to reduce the burden of sending the medical team to medical facilities when it is not really necessary. Strengthening the force of vehicles and drivers to ensure timely transport and pickup of people to the nearest and appropriate hospitals, quarantine and treatment areas. Coordinating with localities to establish Rapid response teams to immediately respond to people's requests according to situations.

During the time the DOIC upgrades the Call Center, Mr. Le Tuan Anh recommended, in addition to calling the Call Center 1022 directly, people can use other reception channels of the Call Center to reflect such as: Zalo, Facebook, Email, App, etc. so that the Call center staff can receive the people's reflections and transfer the functional branches for timely settlement and handling.

Regarding the handling of subjects harassing Call Center 1022, the DOIC directed the Department's Inspectorate to coordinate with the Police force to work with telecommunications enterprise to verify and compile a list of information about subscribers harassing Binh Duong Call Center 1022 and the emergency phone number 115 for urgent handling in accordance with the law.

As stipulated in Decree no. 15/2020/ND-CP of the Government, the act of calling, spreading false information or harassing the emergency phone number 115 and the Hotline system 1022 in Binh Duong province will be fined from 10,000,000 to 20,000,000 VND for organizations and from 5,000,000 to 10,000,000 VND for individuals.

Reported by Mai Xuan - Translated by Nguyen Trang