Accordingly, this Regulation stipulates the principles of coordination and responsibilities of agencies and units in the province, the Command Center for coordinating the operations of the Covid-19 rapid response teams, Center for processing information and giving orders to command the Covid-19 prevention and control via the Hotline system 1022. This Regulation does not stipulate the receipt of information on complaints and denunciations and provide guidance and answer to the law; requirements on rescue and fire prevention and fighting.
Subjects applied: Command Center for coordinating the operations of the Covid-19 rapid response teams; Center for processing information and giving orders to command the Covid-19 prevention and control; departments, committees, branches, People's Committees of districts, towns and cities; rapid response teams directly under the district-level People's Committee, commune-level People's Committee; Central agencies located in the province; enterprises, organizations providing public non-business services, public services participating in the exploitation and use of the hotline system 1022 to receive and process reflections and requests of individuals and organizations; enterprise providing rental service of Hotline system 1022; individuals and organizations having reflections and proposals.
Organizations and individuals that send reflections and proposals to the Hotline system 1022 need to provide the following information: Using Vietnamese language; clearly stating the contents of the reflections and proposals; containing full information on the full name, contact address, phone number, email address (if any) of the individual or organization sending reflections and proposals (except for urgent cases); attaching files with appropriate format (if any).
Proposing organizations and individuals are responsible for providing truthful information and are responsible before the law for the content they provide to the Hotline system 1022. At the same time, it is strictly forbidden to provide or reflect false and misleading information; use vulgar, libelous and offensive words to others; harass over the phone, causing frustration, affecting and interrupting the work of officials, civil servants and public employees receiving information and the operation of the Hotline system 1022. The above acts, depending on the severity, will be considered, handled or transferred to the competent authorities for handling in accordance with the law.
During the implementation of the Covid-19 prevention and control, the Hotline system 1022 receives all reflections and proposals for handling or transferring according to its competence, specifically: Reflecting violations in the Covid-19 prevention and control; reporting on cases of infection, suspected infection; reporting cases with related symptoms such as cough, fever, contact with people of infection or suspected infection; inquiries on policies, support for the people, regulations in the Covid-19 prevention and control; policies on checkpoints and goods circulation during the time of social distancing; requests for relief, food and foodstuff supply during the time of social distancing; out-of-hospital emergency requirements; counseling related symptoms such as cough, fever, contact with people of infection, suspected infection; requirements related to the control at the checkpoints; requirements for the circulation of goods; other requirements related to the Covid-19 prevention and control.
The Hotline system 1022 directly handles and answers to people about inquiries on policies, support for people, regulations in the Covid-19 prevention and control; policies on checkpoints and goods circulation during social distancing. Relevant departments, committees, branches, agencies, and units are responsible for sending personnel to educate, train and update relevant new policies and documents for call center staff in service of processing and answering for people and enterprises.
Agencies and units that receive and handle reflections and proposals must arrange cadres, civil servants and public employees to receive reflections and proposals from the Hotline system 1022 within the 24/7 timeframe; organize the reception of reflections and proposals in accordance with regulations.
The Department of Information and Communications implements technical measures to expand and upgrade the Hotline system 1022 to meet the collection of requests, reflections and proposals of people and enterprises during the implementation of the Covid-19 prevention and control in the province; coordinate with news and press agencies to strengthen communication for receiving, processing and responding to reflections and proposals of individuals and organizations via the Hotline system 1022.
The provincial Police cooperate with the Department of Information and Communications to receive and handle contents related to ensuring security and order in the province.
The Department of Health mobilizes and arranges technical means for receiving emergency information and rapid response in emergency cases; arranges a team of doctors on duty 24/7 to advise people and enterprises on issues related to the Covid-19 prevention and control.
Agencies and units arrange personnel, equipment and transmission lines; manage accounts and passwords securely to use and exploit processing tools of the Hotline system 1022 under the guidance of the Department of Information and Communications; provide 24/7 phone number for emergency contact during the time of Covid-19 prevention and control in the province; handle the requests, reflections and proposals of the people transferred by the Hotline system 1022 according to its authority; provide and regularly update the set of questions and answers to frequently asked questions by individuals and organizations for direct response from the staff on duty Hotline system 1022.
Reported by Doan Trang - Translated by Nguyen Trang