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Thứ 5, Ngày 29/07/2021, 12:00
Quickly and effectively processing information reflecting Covid-19 prevention and control via Call Center 1022
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29/07/2021

​PORTAL - The Provincial People's Committee directs to improve the operational efficiency of the Hotline System 1022 (Call Center 1022) and strengthen the construction of Covid-19 Rapid Response Teams.

Accordingly, the Department of Information and Communications coordinates with the Department of Health, People's Committees of districts, towns, cities, relevant agencies and units to focus on supplementing forces and technical infrastructure, improving the quality of receiving and processing quickly and effectively information from the people to prevent and control the Covid-19 pandemic via Call Center 1022. Establishing and maintaining information and smooth communication 24/7 between the Call Center 1022 and the centers, Rapid Response Teams and relevant agencies and units; actively propagating information in many forms such as containing dialogue before each call, leaflets, publicizing in public areas, through mass media, etc. for everyone to know; reflecting needs, information via Call Center 1022.

Agencies and units; the People's Committees of districts, towns and cities must direct the receipt and processing of information from the Call Center 1022 in a timely and effective manner, on duty 24/24. In case of failure to perform well, neglecting, or not receiving and processing information, it must be directed to strictly handle.

The Department of Health urgently guides the establishment of Covid-19 Rapid Response Teams at all levels in terms of number, tasks, organization, force, equipment and means, etc. to meet the requirements of pandemic prevention and control, including the task of promptly responding to and transporting patients when receiving information from the People's Committees of districts, towns and cities. Actively strengthening the rapid response force at commune and district levels in terms of human resources, equipment and mobile means to directly receive information to ensure quick and timely response and transport of patients. Maintaining smooth communication 24/7 with the Command Center to coordinate the activities of the Covid-19 Rapid Response Teams in Binh Duong Province.

Reported by Doan Trang - Translated by Nguyen Trang

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